Privacy Policy

Effective Date: February 27, 2026

At Elev8 Distribution Co. ("Elev8," "we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at elev8fab.com (the "Site") or interact with us through our forms, email, or phone.

By using our Site, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Site.

1. Information We Collect

1.1 Information You Provide Directly

When you submit a form on our Site — including general inquiries, quote requests, or technical support requests — we may collect the following:

• Full name
• Email address
• Phone number
• Company name and job title
• Project details, timelines, and specifications
• Product interests (glass, aluminum, doors/frames/hardware, fabrication)
• Message content and any files you upload

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Pages visited, time spent on pages, and navigation paths
• Referring website URL
• Date and time of access

1.3 Cookies and Similar Technologies

Our Site uses cookies and similar tracking technologies. See Section 5 below for details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to inquiries: To reply to your general questions, quote requests, and technical support needs.
• Process quotes and orders: To prepare accurate quotes for building materials and fabrication services.
• Customer relationship management: To manage our business relationship with you and your company.
• Improve our services: To analyze how our Site is used and improve content, functionality, and user experience.
• Communications: To send relevant product updates, catalogs, or industry information (only if you have opted in).
• Legal compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To detect, prevent, and address fraud or security issues.

We do not sell your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your information with the following categories of recipients:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our Site and business:

• Salesforce (San Francisco, CA, USA) — Customer relationship management. Form submissions are stored as Leads, Opportunities, or Cases in Salesforce to manage inquiries and quotes.
• Vercel (San Francisco, CA, USA) — Website hosting and deployment platform.
• Sanity (Oslo, Norway / San Francisco, CA, USA) — Content management system for our website content.
• Google (Mountain View, CA, USA) — Analytics services (Google Analytics) to understand website traffic and usage patterns, and Google Maps API for location services.

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

3.2 Legal and Compliance

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Elev8 Distribution, our customers, or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:

• Form submissions and CRM records: Retained for the duration of our business relationship, plus up to 5 years for legal and compliance purposes.
• Analytics data: Aggregated and anonymized data may be retained indefinitely; identifiable analytics data is retained for up to 26 months.
• Cookies: See Section 5 for cookie-specific retention periods.

When data is no longer needed, it is securely deleted or anonymized.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

• Essential cookies: Required for basic site functionality, such as session management. These cannot be disabled.
• Analytics cookies: Google Analytics cookies that help us understand how visitors interact with our Site (e.g., pages visited, time on site).
• Functional cookies: Cookies that remember your preferences, such as language or region.

5.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect Site functionality.

For Google Analytics specifically, you may opt out by installing the Google Analytics Opt-out Browser Add-on.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/TLS) across our entire Site.
• Access controls limiting data access to authorized personnel.
• Secure authentication for administrative systems.
• Regular review of data collection and storage practices.

While we take reasonable precautions, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-out of marketing: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any email or contacting us directly.
• Data portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at info@elev8fab.com. We will respond to your request within 30 days.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information. If this changes, we will provide a clear opt-out mechanism.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a request, email us at info@elev8fab.com with the subject line "California Privacy Request."

9. Children's Privacy

Our Site is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at info@elev8fab.com.

10. AI and Automated Decision-Making

Elev8 Distribution does not currently use artificial intelligence, machine learning, or automated decision-making systems to process your personal information or make decisions that affect you. If this changes in the future, we will update this policy accordingly and provide appropriate disclosures.

11. Third-Party Links

Our Site may contain links to third-party websites, including manufacturer sites, industry resources, and social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. International Users

Our Site is operated from the United States. If you access our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically.

For material changes, we will provide notice on our Site or through other appropriate means.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Elev8 Distribution Co.

Email: info@elev8fab.com

Website: elev8fab.com

We will make every effort to respond to your inquiry in a timely manner.